Purchase & subscription policies

Digital delivery and returns

All products are delivered digitally. After a one-time workbook purchase, Payhip sends a receipt with your Excel download link. At launch, Business Suite subscribers will get immediate access to the workbook after payment. Physical shipping and merchandise returns do not apply.

The Small Business Command Center is an independent template from Hockanum Digital Works. It is not affiliated with, sponsored by, or endorsed by Microsoft. You must supply your own licensed or otherwise authorized copy of Microsoft Excel or an equivalent app that supports .xlsx files. Workbook features and calculations may behave differently across Excel versions for Mac and Windows or in other spreadsheet apps. The applicable Microsoft license terms and service policies govern your use of Excel and any related Microsoft services.

Refund Policy and billing disputes

Small Business Command Center digital workbook purchases and Business Suite subscription payments, including renewals, are final and nonrefundable except where applicable law requires a refund. This includes change-of-mind purchases and unused time in a paid subscription period. Your rights and remedies under applicable consumer protection law still apply.

To request a refund or report a billing issue, email support@hockanumdigital.com. Include the email address you used at checkout, your order or invoice number, and a brief description of the issue. Keep full card numbers and security codes out of your message.

We’ll send an initial response within 2–3 business days of receiving your request. The time to resolve the issue or process a refund may vary.

For an unrecognized charge, contact your card issuer promptly. You may use your card issuer’s dispute process.

Business Suite cancellation

When Business Suite launches, it will automatically renew each month at $19.99 USD plus any applicable tax until you cancel. If you use the launch discount, your first month is $16.99 USD before tax.

At launch, your subscription confirmation will include a link to manage your subscription online. Open that link, select Cancel subscription, and confirm before your next billing date to stop the next charge. If you can’t access the link, email support@hockanumdigital.com.

Your subscription access continues through the end of the paid billing period. Cancellation stops future renewals. Refund requests for past charges follow the refund policy. Unsubscribing from waitlist emails only changes your email preferences.

Workbook license and export restrictions

Product License

A one-time purchase or a Business Suite subscription licenses the workbook for use by one business. A one-time purchase does not require a subscription.

Employees and contractors may use the workbook on behalf of that business. You may make backup and working copies and modify the workbook for internal use.

You own your business data and may share reports made from it. Share the report without including a copy of the workbook or its reusable template.

You may not sell, sublicense, publicly share, or distribute the workbook or any modified copy outside the licensed business, or offer it as a competing template.

After canceling Business Suite, you may keep and use a workbook you downloaded while subscribed under this same license. You may not sell it or share it commercially.

Export restrictions

Purchases and access are subject to applicable laws, including U.S. sanctions and export controls where applicable.

See the workbook software requirements and Microsoft terms and the limits on liability in the Terms of Use.

Launch promotion terms

Enter HOCKANUM15 at checkout during the applicable launch promotion. Limit one discount per customer per order. Offers cannot be combined. Prices below exclude any applicable tax. Signing up for launch emails does not redeem the offer.

Small Business Command Center

The code gives 15% off the one-time workbook purchase, from $29.99 to $25.49 USD. The workbook offer ends after 20 redemptions or seven days from the workbook launch, whichever comes first.

Business Suite

The same code gives new subscribers 15% off their first month, from $19.99 to $16.99 USD, during the Business Suite launch promotion. The discount applies to the initial payment only. The Business Suite offer ends after 20 redemptions or seven days from the Business Suite launch, whichever comes first. The subscription renews at $19.99 USD per month plus any applicable tax until canceled. The promotion dates will be announced when the subscription launches.

Payment security

This website uses HTTPS and does not ask for card details. One-time workbook purchases use Payhip checkout and the payment processor shown there. At launch, Business Suite subscriptions are planned to use Stripe-hosted checkout. Card details are transmitted directly to the payment provider over an encrypted HTTPS connection.

Hockanum Digital Works does not collect or store full card numbers or card security codes. We may receive order and billing information, including payment status and limited payment details such as the card brand and last four digits, to manage your purchase and provide support. Enter card details only on the checkout page. For more information, see Stripe’s security practices and our Privacy Policy.